Shipping Policy

At Zorviax, we're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been received.
• Orders are processed Monday through Friday, excluding weekends and holidays.
• During periods of high demand, processing times may be slightly longer. If this occurs, we will notify you by email.

Shipping Times

Estimated delivery times are as follows:

• United States: 7–10 business days
• Canada: 8–15 business days
• International: 10–20 business days

Please note that delivery estimates are not guaranteed and may vary due to weather, customs processing, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to update after your package has been shipped.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to help locate your shipment and provide the best possible resolution.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item and packaging so we can resolve the issue promptly.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team. We are happy to assist you and will respond as quickly as possible.

Thank you for choosing Zorviax. We appreciate your business and strive to provide a fast, reliable, and enjoyable shopping experience.